sales service of TASU rubber injection molding machine
Pre-sales service
TASU provides personalized/customized solutions to meet our customers’ diverse and personalized molding needs. We also provide workshop planning, equipment configuration, product process, and corporate financing solutions.
In-sales service
We offer customers value-added services such as whole-plant planning, process optimization, mold trials, customer training, technical seminars, industry consulting, and energy conservation and emission reduction.
After-sales service
7-24-hour fast response, maintenance guidance, and analysis and processing of difficult problems;
The expert team provides diversified online and offline training services for needy customers.
Our service standards
7*24 hours/quick response
- The Formosa Plastics service team provides customers with full-time service seven days a week and continuous online support. We can respond promptly and effectively to everything from pre-sales technical solution support to installation and commissioning guidance, maintenance guidance, and analysis and processing of difficult questions.
Expert/training support
- TASU’s expert team provides comprehensive online and offline diversified training services for customers in need. We can share maintenance cases, routine operations and troubleshooting videos. It also includes AR remote training, and all training materials are shared synchronously.
Predictive/maintenance service
- In addition to the routine maintenance reminder function, the TASU equipment control system provides corresponding weekly, monthly, quarterly, and annual maintenance knowledge. We also have preventive monitoring and reminder functions for core components so that customers have sufficient time to handle spare parts and reduce the risk of long-term downtime.
Public welfare/value-added service
- Our company has been committed to the research and development of reducing the energy consumption of injection molding machines. We can provide customers with value-added services and public welfare support in whole-plant planning, process optimization, mold trial, customer training, technical seminars, industry consulting, energy conservation and emission reduction.
After-Sales Service Center
Our After-Sales Service Center is dedicated to providing comprehensive support to ensure your equipment performs at its best. We offer prompt technical assistance, regular maintenance, and professional repairs to minimize downtime and extend the lifespan of your machines. With our experienced team and extensive resources, you can trust us to keep your operations running smoothly and efficiently.